Firstly we need you to send us some information about your product – what is it, who is your customer, where do you want to use the images etc. The more info the better. We’ll send you a quote. Once you confirm we’ll need you to send us some accurate photos, sketches or CAD files of your product. We’ll deliver your images on agreed timeframe.
Where do your customers typically use these images?
Usually it’s for websites, ecommerce sites, product packaging, social media, newsletters, product videos, printed materials, brochures… We can optimize the image so it is ready to be submitted to sites such as Amazon, Etsy, Ebay, Alibaba, Kickstarter, or others.
How long does it take to receive images?
This depends on the complexity of your product image or video and how much we are currently occupied with our other orders. The delivery can take anywhere between 1 day up to several weeks. Get in touch with us and we’ll give you a better time estimation.
What quality criteria should the photos I send you meet?
Always aim for the highest resolution with as much clarity as possible. Try avoiding blurry or out-of-focus photos. Take photos from as many angles as you can but ideally at least from three different sides (front, right, top, for example). If possible, place a ruler or some object of known scale next to your product.
But I don’t have a physical sample of my product yet. What do I do?
No worries. What kind of data do you have?
I have CAD files. Can you use it?
Absolutely! We can work with any CAD files. In fact, it is actually easier for us that creating the model from scratch – which will be reflected in a more friendly price.
I don’t have physical product nor CAD files. Can you use just sketches?
We can work with sketches too.
I have a physical sample of my product. Do I need to send it to you?
In vast majority of cases this is not necessary. In rare cases we might require to see the product so you will have to ship a sample to us. After we produce your images we can either destroy the sample or ship it back to you.
What can I customize about my product images?
Literally, anything. Swap colors, material finishes, backgrounds, camera angles, lighting and so on.
Can you do a visualization where I can see inner parts of the product?
Yes, we can do that too.
Can you make animated product videos?
Yes. Just let us know what you are looking for. Videos are usually more complex than images. We always start by creating a video concept and storyboard with the client.
I received my images but am not happy with some of the details. Do you accept revisions?
Yes, every product visualization we create comes with at least one complimentary round of revision. We do quality photos and we want you to be happy with our work.
What are the payments terms?
After you accept our offer and before we start working on your images, we’ll usually require some small down-payment to make sure you are committed to your order. After you are happy with the produced images including the revisions you pay the rest and we send you the invoice. We accept card payments, paypal or bank wire transfers in EUR or USD.